Acceptable Use Policy

1. Who May Use Homsema

• You must be at least 18 years old and legally able to enter contracts under Kenyan law.
• You must register with accurate, current and complete information, and keep it up to date.
• Agents and service providers must be genuine, contactable businesses or professionals and must pass our verification checks before transacting (see our verification process below).
• One person or business may not operate multiple accounts to evade limits, bans or reviews.

2. Vendor & Listing Verification

To protect buyers and tenants, we verify the vendors who list on the Platform:

• Agents must upload a valid real-estate practitioner licence or registration document, which our team reviews and approves before the agent is marked "Verified" and allowed to publish paid or featured listings.
• Service providers must submit verifiable business details and contact information, reviewed by our team before their profile is activated.
• We may request additional identity, licensing or ownership documents at any time, and may suspend any account pending verification.

3. Prohibited Listings & Content

You must not list, post, upload or share:

• Property or services you do not own, represent, or have the lawful right to offer.
• Fake, duplicate, misleading or "bait" listings, false pricing, or stock images presented as the actual property.
• Anything fraudulent, illegal, stolen, or that infringes someone else's rights (including copyrighted photos or trademarks).
• Content that is discriminatory, hateful, harassing, defamatory, obscene, or that endangers minors.
• Requests to move payment or communication off the Platform to avoid fees, verification or buyer protection.
• Malware, phishing links, spam, or bulk unsolicited messages to other users.

4. Prohibited Conduct

• No fraud, money laundering, or use of the Platform to disguise the source of funds.
• No attempts to defraud or deceive other users, including advance-fee ("viewing fee") scams.
• No scraping, reverse-engineering, overloading, or interfering with the Platform or its security.
• No impersonation of Homsema, its staff, or any other person or business.
• No circumventing a suspension, ban, or any transaction or verification control.

5. Payments & Fair Dealing

Payments on the Platform — subscriptions, featured-listing and advertising fees, service bookings and property-related payments — are processed by our licensed payment partners. You agree to:

• Only pay and collect through the Platform's approved payment channels for Platform transactions.
• Not use the Platform to test, validate or process stolen cards or fraudulent payments (carding).
• Honour the bookings, listings and commitments you make, and deal with counterparties in good faith.

Where funds are collected on behalf of a vendor, they are handled in line with our Refunds & Cancellations Policy and Service Delivery Policy.

6. Reporting & Enforcement

If you see a listing or user that breaks this Policy, report it to info@homsema.com. We review every report. Depending on severity we may warn the user, remove content, withhold or reverse a payment, suspend or permanently close the account, and report unlawful activity to the authorities. We may act without prior notice where there is risk of harm or fraud.